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Clean 'n dry

Carpet Cleaning in Walla Walla, College Place, Waitsburg, Dayton & Milton-Freewater

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Cleaning System

We believe that in order to fulfill our mission of providing the most outstanding service experience possible, our system must include more than just the way we clean inside your home. Our cleaning system begins the moment you call us, whether you have questions, need an estimate, or are a dedicated client ready to schedule your third cleaning, With this in mind, we have created a cleaning system that encompasses the total customer experience, start to finish.

This system includes:

  • Dedicated Staff
  • Confirmation Calls
  • Our Exclusive Cleaning and Drying Results
  • Follow-up Calls
  • Feedback/Testimonials
  • Referral Rewards Program

The 12-Step Carpet Cleaning Experience 

Step 1: Pre-Inspection
We identify potentially permanent stains to give you a reasonable expectation of the final results.

Step 2: Commercial Pre-Vacuum
We pre-vacuum which allows us to remove 80% of the dry soil.

Step 3: Move Furniture
This step is optional. We can clean the traffic areas in your home without moving any furniture.

Step 4: Prepare
We lay down drop cloths to protect wood floors and we place corner guards at the main transitions to protect walls and trim.

Step 5: Pre-Spot
We pre-treat difficult stains to increase chance of removal.

Step 6: Pre-Spray
We apply a preconditioning agent to emulsify and break down the soil and oils. Then we agitate any areas that need extra attention.

Step 7: Clean
We run over the carpet with our rotary jet extractor. Then we do a dry stroke that allows us to recover up to 90% of the moisture we used.

Step 8: Post Spot
We re-treat and re-clean any areas that seem like we could make an additional improvement.

Step 9: Apply Protector
We apply Teflon protector and groom it in so it gets fully dispersed on all of the fibers.

Step 10: Post Groom
We rake out our footprints to make sure we didn’t miss anything and to set the pile so it will dry faster.

Step 11: Speed Dry
As we finish cleaning we set up our down draft air-mover. This takes the warmer, dryer ambient air and blows it down across the surface of the carpet so it usually dries to the touch in 5-6 hours.

Step 12: Post Cleaning Inspection
We make sure every area looks perfect, or as close to it as we can make it!

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What Clients Are Saying:

Clean 'n Dry LLC
Clean 'n Dry LLC
5.0
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Charleen Kaaen
Charleen Kaaen
22:28 27 May 20
I have always used and appreciated Clean’n Dry, but after having water and mud in the basement from heavy rains I thought I would have to tear out the carpet. Matt and Oscar did a beautiful job and saved it! Thank you!!
Havana Sky
Havana Sky
23:00 26 May 20
Clean ‘n Dry did a wonderful job cleaning my carpets. Excellent communication! Extremely careful to protect my hardwood floors and furniture. Highly recommended!
L B
L B
02:03 19 May 20
Katie and Oscar made this cleaning experience easy and comfortable even in the middle of the Covid19 scare. With an initial cancellation due to Covid, Katie made sure to call me as soon as they were reopened and we rescheduled. Great job Clean n Dri!!!
Becky Smith
Becky Smith
06:19 02 Apr 20
Such a great experience from scheduling to having the technicians clean the carpets in our entire house. The carpets look amazing! And the follow up from the entire team has been the best I’ve found in all of Walla Walla regardless of type of service. This company is first rate!
Nancy Zitterkopf
Nancy Zitterkopf
18:43 07 Jan 20
Amazing job! Matt took the time to explain the process and their guarantee and then went right to work to make our carpets look new again. There's a reason they are #1 for 19 years straight...they do a great job cleaning and really do care about their service and their customers :)
Patricia Fisher
Patricia Fisher
02:45 06 Jan 20
Absolutely the best job I’ve ever had done in carpets. The guys were awesome and so helpful. I would definitely use again and again and again. The carpets and furniture look fabulous! Thanks for the great job!!!
Lisa Thompson
Lisa Thompson
18:17 26 Dec 19
Oscar showed up with another guy right on time, did a fabulous job, the carpets looked BRAND NEW when they were done. They were polite and friendly and clean. I would hire them again.
Connie Huett
Connie Huett
05:27 23 Nov 19
I’m pleased to have a chance to share my “take” on Clean ‘n Dry, LLC. Matt and his work force handle a cleaning assignment as if it was for themselves. Their STANDARDS & RELIABILITY are definitely above other companies that I have hired to do the same work. I continue to be amazed at the “TOTAL JOB RESULTS” when Matt and his crew are finished. They have taken on Dixie School in the past. At completion of the “Job” everything was fresh and looked new again. I have since then used their services for my home cleaning and refreshment. I can tell Matt loves what he does. Keep singing Matt . . . that’s when I know your giving it your all. Connie
Carol Clarke
Carol Clarke
17:03 22 Nov 19
WOW! What exceptional customer service! Arrived on time with a smile. I am so excited with the results! I was sure I was going to have buy new couches; however, they turned out looking like new. THANK YOU!
Carolee White
Carolee White
01:04 18 Oct 19
Matt was prompt arriving when he said he would. He was courteous as was his wife on the phone. Very professional and great job. The carpets are like new. Also had a great conversation with Matt and wish them well in every way.
Laurie Hackney
Laurie Hackney
23:02 01 Oct 19
Outstanding service! Katie and Matt were both friendly and professional. I couldn't believe how new my carpets looked when I walked in after they had been cleaned! I'll recommend this company to anyone needing carpet cleaning.
Brooke Martin
Brooke Martin
00:23 16 Sep 19
We had exceptional service! First we thought we were going to have to replace the carpet but then had an estimate done and the owner came by and stated he thought they could get the carpets mean. It had been a rental for 10 years, with dogs and kids! He did it! We were so impressed! They were quick and efficient and we didn’t have to wait weeks! Thanks so much!!!!
Tamela Hughes
Tamela Hughes
23:17 23 Aug 19
I can’t tell you the peace of mind that comes with trustworthy quality work! I scheduled a couch and love seat cleaning the same day! Wonderful work, Thank You
Liberty Theater Dayton, Washington
Liberty Theater Dayton, Washington
23:17 20 Aug 19
These people are great. They do a fantastic job. Very professional and thorough. We have them out every year for a deep clean in our auditorium, lobby and balcony. They leave us looking and feeling clean and sparkly!
DeLona Bell
DeLona Bell
18:57 13 Aug 19
Careful, honest workers who do good work and stand behind their product. I had a few hard-to-remove spots and they came back out to finish the job at no charge. These people take pride in their work, and it shows. They are our go-to for carpet cleaning!
Keith Long
Keith Long
02:21 06 Aug 19
Matt came and cleaned our carpets today, totally professional. What an amazing difference Clean and Dry's process made for us. He was worried about a couple of spots but after he was done you can hardly tell. We are very pleased and recommend Clean and Dry!
zuzu aws
zuzu aws
08:07 05 Aug 19
The values and honesty of this company is unperalel. I have found them to be trustworthy, experts in there field and all round exemplary professionals. I would recommend Clean 'n Dry to anyone in need of there many Services. Thank you again for your help!
Elliot Vallejo
Elliot Vallejo
22:34 02 Aug 19
They were able to accommodate a short notice (two days) cleaning of a large house. This job took over 5 hours start to finish. I've used multiple other carpet cleaners and Clean 'n Dry absolutely got the carpets the cleanest. The price was fair, but slightly more than others I have used. However, the modest price increase is worth the high level of service and knowing your carpets will actually be clean. Highly recommended.
Bridget Cummins
Bridget Cummins
16:50 20 Jun 19
I called Clean 'n Dry and was greeted with a cheerful spunky voice, it was Katie. She was quick to fit me into their schedule. A few days later, Matt and Toby showed up right on time with uplifting awesome attitudes. They both introduced themselves and quickly got to work, measuring and setting up, putting the shoe covers on every time they entered and exited the house. Matt went over the bill (before starting, as well as after) explaining the pricing and perks (10% off my next cleaning). The carpeted stairs and rooms were dry within hours, they look amazing and there was no odor left behind. I was so impressed by the overall experience, I will be a repeat customer and highly recommend them!
Alyssa Johnson
Alyssa Johnson
23:34 13 Jun 19
My husband and I are guardians of his 80 year old grandma, who lives alone in her home. However, we live over 6 hours away. When her caregiver recommended having her carpets cleaned the anxiety of finding quality work from people we could trust in our grandmother's home with out us being present was an overwhelming task. Luckily the caregiver gave us Clean n' Dry's number. After stalking them on google like any millennial would, the reviews were promising. We decided to put our faith into Clean n Dry. Thank heavens we did. Full disclosure we are only working with pictures provided by our caregiver at the moment but there is still a night and day difference in the cleanliness of the carpets. The day of cleaning, the movers were kind and courteous to our grandma. Believe me, we love her, but that is a chore in its own. She can be slightly particular. They worked with her seamlessly and gave us a detail account of what all was done while they were in her home. We honestly couldn't be more happier with the above and beyond service Clean n Dry and it's employees provided for us. We will be using them in the future and highly recommend them. Oh and the million dollar question was it affordable? The answer is a big fat YES, I couldn't believe how affordable it was. You truly can't go wrong with booking this amazing company.
Patty Harmon
Patty Harmon
17:21 24 Oct 18
Thanks clean’n dry for great cleaning. Carpets look amazing.
Scott Towslee
Scott Towslee
21:11 06 Sep 18
Great group of people to work with. They are always willing to go out of there way and do the job right the first time.
Katherine Ketcham
Katherine Ketcham
00:40 21 Aug 18
Matt and his team are super friendly and they do a superb job. It's actually fun to have them in the house, they love their work so much and want to do such a great job for their clients. HIGHLY RECOMMENDED!
Don Hanson
Don Hanson
22:00 13 Aug 18
Great people to work with. I manage a 62 unit apartment complex and they always try to work me in when they can. Matthew's crew are easy to work with and I highly recommend them to everyone when I have a chance to. Don Hanson - Centennial West Apartments
Erin Murphy
Erin Murphy
15:50 07 Jun 18
Matt and Oscar did an amazing job on our office. They are wonderful people, very polite and professional. So glad we called them! Side note: I need to have them do my house next! I can't wait to see how much cleaner my carpets will stay with my Rainbow once they do a great clean with their equipment!
Jennifer Murphy
Jennifer Murphy
22:33 03 May 18
I had the best experience with Clean 'n Dry. Matt was on time, explained everything that was going to be done (I had already read reviews and watched video on the process.)He was happy while doing the work with a very positive attitude. He was done in the time that he said it would be. The carpets looked and smelled amazing. Everyone that saw it said that it looked brand new. He moved the furniture in the living room. I was very impressed. I was having the carpets cleaned at a house my daughter was moving into. I really wish they had a business in the Seattle area. I would use them at my home there.If you are looking for the best contact Clean 'n Dry. Jennifer M
Jo McGuire
Jo McGuire
18:12 17 Apr 18
They did an amazing job!! So clean, way beyond my explanations!! Great job, awesome people. Highly recommend!!!
sierra m
sierra m
00:03 17 Apr 18
we've used clean n dry for years and they always do exceptional work. our carpets look fantastic and and they've taken excellent care of our couches also :)
Megan Cabasco
Megan Cabasco
00:47 07 Apr 18
Exceptional customer service and professionalism. They did a great job explaining their services, asked lots of questions and answered ours. Oscar, in particular, was very personable. Thank you for a job well done!
Sharon Clinton
Sharon Clinton
17:50 02 Mar 18
This is a must have service at least annually if you have pets! They are so great, from the office staff to the on-site professionals, and they excel at stain removal. The "black light" process which highlights the stains you thought you had out, for a special pretreatment makes all the difference.
Dee Jackson
Dee Jackson
23:21 13 Jan 18
We have a really large rock double sided fireplace that has never been cleaned. Matt and his crew made that fireplace look as though it was new again! I took before and after pictures and the difference was amazing! Thank you Matt!
Daryl Haasch
Daryl Haasch
15:59 04 Dec 17
Can't say enough good about the service Clean 'n Dry provided....they were on time and very professional. The carpets look fantastic. Would recommend this business over and over.
Syl Acosta
Syl Acosta
00:30 02 Dec 17
I was so Impressed with Oscar and Zander! I thought I would need new carpet, but they made it look brand new!!! I highly recommend this team! They were all courteous, professional, friendly, and did a fabulous job! Outstanding!!!
Greg Nainani
Greg Nainani
19:26 29 Nov 17
Clean 'n Dry provided such awesome experience a couple years ago (both with technical skills and communication) that I used them again this week. Although I haven't seen the results this time around (this is for a rental property), I have complete faith the work was done to the same high standards as last time. They were also able to accommodate a time-sensitive request. Two thumbs up.
Ora Rae
Ora Rae
16:37 03 Nov 17
Clean and Dry has been my reliable cleaner since the inception of the local company. Matt cleaned a carpet after a tenant left a house and it was so bad I thought it would have to be replaced. That was several years ago and the carpet is still good to go. Work is done with a cheerful spirit, thoroughness is standard, and the hardest jobs are done.
Carol Bogdanowitz
Carol Bogdanowitz
17:00 11 Oct 17
Clean 'n Dry LLC is the most professional service I have seen since moving to the area. They came at very short notice to clean my hallway and did the job in no time at all. I am super pleased with the service and will use them again and again. Thank you for a job well done and a "sweet deal".
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