6 Core Values - PRAISE - Superior Service

In this video Founder and President of Clean ‘n Dry LLC, Matthew Richerzhagen, shares the fifth of their 6 core values, Superior Service, that the company has leveraged to become the Premiere Provider of Cleaning Services in the Valley by Providing the Most Outstanding Service Experience Possible. Everyday everyone here at Clean ‘n Dry has committed that we aren’t just going to show up, we are going to step up. Everyday, we each commit to do our very best. We also commit to make today better than yesterday, and tomorrow better than today. There is so much personal satisfaction in knowing that you did your very best.

What Clients Are Saying:

Clean 'n Dry LLC

5.0

Carolee White

01:04 18 Oct 19

Matt was prompt arriving when he said he would. He was courteous as was his wife on the phone. Very professional and great job. The carpets are like new. Also had a great conversation with Matt and wish them well in every way.

Laurie Hackney

23:02 01 Oct 19

Outstanding service! Katie and Matt were both friendly and professional. I couldn't believe how new my carpets looked when I walked in after they had been cleaned! I'll recommend this company to anyone needing carpet cleaning.

Brooke Martin

00:23 16 Sep 19

We had exceptional service! First we thought we were going to have to replace the carpet but then had an estimate done and the owner came by and stated he thought they could get the carpets mean. It had been a rental for 10 years, with dogs and kids! He did it! We were so impressed! They were quick and efficient and we didn’t have to wait weeks! Thanks so much!!!!

Tamela Hughes

23:17 23 Aug 19

I can’t tell you the peace of mind that comes with trustworthy quality work! I scheduled a couch and love seat cleaning the same day! Wonderful work, Thank You

Liberty Theater Dayton, Washington

23:17 20 Aug 19

These people are great. They do a fantastic job. Very professional and thorough. We have them out every year for a deep clean in our auditorium, lobby and balcony. They leave us looking and feeling clean and sparkly!

DeLona Bell

18:57 13 Aug 19

Careful, honest workers who do good work and stand behind their product. I had a few hard-to-remove spots and they came back out to finish the job at no charge. These people take pride in their work, and it shows. They are our go-to for carpet cleaning!

Keith Long

02:21 06 Aug 19

Matt came and cleaned our carpets today, totally professional. What an amazing difference Clean and Dry's process made for us. He was worried about a couple of spots but after he was done you can hardly tell. We are very pleased and recommend Clean and Dry!

zuzu aws

08:07 05 Aug 19

The values and honesty of this company is unperalel. I have found them to be trustworthy, experts in there field and all round exemplary professionals. I would recommend Clean 'n Dry to anyone in need of there many Services. Thank you again for your help!

Elliot Vallejo

22:34 02 Aug 19

They were able to accommodate a short notice (two days) cleaning of a large house. This job took over 5 hours start to finish. I've used multiple other carpet cleaners and Clean 'n Dry absolutely got the carpets the cleanest. The price was fair, but slightly more than others I have used. However, the modest price increase is worth the high level of service and knowing your carpets will actually be clean. Highly recommended.

Bridget Cummins

16:50 20 Jun 19

I called Clean 'n Dry and was greeted with a cheerful spunky voice, it was Katie. She was quick to fit me into their schedule. A few days later, Matt and Toby showed up right on time with uplifting awesome attitudes. They both introduced themselves and quickly got to work, measuring and setting up, putting the shoe covers on every time they entered and exited the house. Matt went over the bill (before starting, as well as after) explaining the pricing and perks (10% off my next cleaning). The carpeted stairs and rooms were dry within hours, they look amazing and there was no odor left behind. I was so impressed by the overall experience, I will be a repeat customer and highly recommend them!

Alyssa Johnson

23:34 13 Jun 19

My husband and I are guardians of his 80 year old grandma, who lives alone in her home. However, we live over 6 hours away. When her caregiver recommended having her carpets cleaned the anxiety of finding quality work from people we could trust in our grandmother's home with out us being present was an overwhelming task. Luckily the caregiver gave us Clean n' Dry's number. After stalking them on google like any millennial would, the reviews were promising. We decided to put our faith into Clean n Dry. Thank heavens we did. Full disclosure we are only working with pictures provided by our caregiver at the moment but there is still a night and day difference in the cleanliness of the carpets. The day of cleaning, the movers were kind and courteous to our grandma. Believe me, we love her, but that is a chore in its own. She can be slightly particular. They worked with her seamlessly and gave us a detail account of what all was done while they were in her home. We honestly couldn't be more happier with the above and beyond service Clean n Dry and it's employees provided for us. We will be using them in the future and highly recommend them. Oh and the million dollar question was it affordable? The answer is a big fat YES, I couldn't believe how affordable it was. You truly can't go wrong with booking this amazing company.

Scott Towslee

21:11 06 Sep 18

Great group of people to work with. They are always willing to go out of there way and do the job right the first time.

Katherine Ketcham

00:40 21 Aug 18

Matt and his team are super friendly and they do a superb job. It's actually fun to have them in the house, they love their work so much and want to do such a great job for their clients. HIGHLY RECOMMENDED!

Don Hanson

22:00 13 Aug 18

Great people to work with. I manage a 62 unit apartment complex and they always try to work me in when they can. Matthew's crew are easy to work with and I highly recommend them to everyone when I have a chance to. Don Hanson - Centennial West Apartments

Erin Murphy

15:50 07 Jun 18

Matt and Oscar did an amazing job on our office. They are wonderful people, very polite and professional. So glad we called them! Side note: I need to have them do my house next! I can't wait to see how much cleaner my carpets will stay with my Rainbow once they do a great clean with their equipment!

Jennifer Murphy

22:33 03 May 18

I had the best experience with Clean 'n Dry. Matt was on time, explained everything that was going to be done (I had already read reviews and watched video on the process.)He was happy while doing the work with a very positive attitude. He was done in the time that he said it would be. The carpets looked and smelled amazing. Everyone that saw it said that it looked brand new. He moved the furniture in the living room. I was very impressed. I was having the carpets cleaned at a house my daughter was moving into. I really wish they had a business in the Seattle area. I would use them at my home there.If you are looking for the best contact Clean 'n Dry. Jennifer M

Jo McGuire

18:12 17 Apr 18

They did an amazing job!! So clean, way beyond my explanations!! Great job, awesome people. Highly recommend!!!

sierra m

00:03 17 Apr 18

we've used clean n dry for years and they always do exceptional work. our carpets look fantastic and and they've taken excellent care of our couches also :)

Megan Cabasco

00:47 07 Apr 18

Exceptional customer service and professionalism. They did a great job explaining their services, asked lots of questions and answered ours. Oscar, in particular, was very personable. Thank you for a job well done!

Sharon Clinton

17:50 02 Mar 18

This is a must have service at least annually if you have pets! They are so great, from the office staff to the on-site professionals, and they excel at stain removal. The "black light" process which highlights the stains you thought you had out, for a special pretreatment makes all the difference.

Daryl Haasch

15:59 04 Dec 17

Can't say enough good about the service Clean 'n Dry provided....they were on time and very professional. The carpets look fantastic. Would recommend this business over and over.

Syl Acosta

00:30 02 Dec 17

I was so Impressed with Oscar and Zander! I thought I would need new carpet, but they made it look brand new!!! I highly recommend this team! They were all courteous, professional, friendly, and did a fabulous job! Outstanding!!!

Greg Nainani

19:26 29 Nov 17

Clean 'n Dry provided such awesome experience a couple years ago (both with technical skills and communication) that I used them again this week. Although I haven't seen the results this time around (this is for a rental property), I have complete faith the work was done to the same high standards as last time. They were also able to accommodate a time-sensitive request. Two thumbs up.

Ora Rae

16:37 03 Nov 17

Clean and Dry has been my reliable cleaner since the inception of the local company. Matt cleaned a carpet after a tenant left a house and it was so bad I thought it would have to be replaced. That was several years ago and the carpet is still good to go. Work is done with a cheerful spirit, thoroughness is standard, and the hardest jobs are done.

Carol Bogdanowitz

17:00 11 Oct 17

Clean 'n Dry LLC is the most professional service I have seen since moving to the area. They came at very short notice to clean my hallway and did the job in no time at all. I am super pleased with the service and will use them again and again. Thank you for a job well done and a "sweet deal".

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6 Core Values – PRAISE – Superior Service

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